At MoreThanShelters, we strive to ensure your complete satisfaction with our products. We understand that occasionally, you may need to return or seek a refund for your purchase. Please read our refund policy carefully to understand your rights and obligations.
Returns and Refunds for Standard Products:
If you are not completely satisfied with a standard product purchased from us, you may return it for a refund or store credit within 14 days of receiving the item. The following conditions apply:
- The product must be unused, undamaged, and in its original packaging.
- You are responsible for the return shipping costs, unless the return is due to an engineering fault as determined by MoreThanShelters.
- A refund will be issued to your original payment method or provided as store credit, whichever you prefer.
Custom-Fabricated Products:
Please note that most of our products are custom-made and fabricated to your specifications. Due to their unique nature, custom fabricated items cannot be returned or refunded unless there is an engineering fault that can be attributed to MoreThanShelters. We take great care in ensuring the quality of our custom products, but if you encounter an engineering fault, please contact us immediately to initiate the return process.
Return Process:
To initiate a return or refund request, please contact our customer support team via phone or email. Provide your order details, reason for the return, and any supporting documentation or images if applicable. Our team will guide you through the return process and provide you with the necessary instructions for shipping the item back to us.
Refund Timeline:
Once the returned item has been received and inspected, we will process your refund or store credit within 5-7 business days. Please note that the actual refund timeframe may vary depending on your original payment method and financial institution.
Non-Refundable Items:
Apart from the exception of engineering faults, the following items are non-refundable:
- Custom-fabricated products that do not have any engineering faults.
- Products that have been used, damaged, or are not in their original packaging.
- Items returned after the 14-day return period.
Right to Decline Refunds:
MoreThanShelters reserves the right to decline refund requests in the following circumstances:
- Items returned without prior communication and approval from our customer support team.
- Products that do not meet the conditions outlined in this refund policy.
- Returns that are beyond the specified return period.
- Items damaged due to improper use, negligence, or failure to follow product instructions.
Please note that this refund policy is in addition to your statutory rights as a consumer.
If you have any questions or concerns regarding our refund policy, please contact our customer support team, and we will be glad to assist you.
Thank you for choosing MoreThanShelters for your shelter and street furniture needs.